WhatsApps New Grievance Officer In India to Handle Fake News
The Facebook-owned platform has been facing immense pressure from the Indian government to take action against the spreading fake news which ended up in taking off innocent lives. WhatsApp was given with two options by the Indian government to resolve its issues with the widely spreading fake news.
The Indian government demanded WhatsApp to provide the origin of the fake news spread. But WhatsApp denied this demand from the Indian government as the company said that it would undermine its end-to-end encryption and will result up in nullifying its users privacy.
The other demand made by the India government was to set up a grievance officer who will get to deal with fakes news that was spreading outrageously in the instant messaging platform.
Now the has company has made an update on the FAQ section of its WhatsApp site stating that users can contact grievance officer regarding complains about widely spreading fakes news.
According to the companys website, users can directly reach out to support team through the app under Setting click on Help, which will lead to Contact Us option.
The company wrote as To contact the Grievance Officer, please send an email with your complaint or concern and sign with an electronic signature. If you’re contacting us about a specific account, please include your phone number in full international format, including the country code,”
The appointed Grievance Officer for India is Komal Lahiri. Users can contact Lahiri thought the app or directly by writing the mail to her. She will be US based and people can also contact her through the post at the companys Menlo Park address in California.
According to her Linkedin profile, she works as Senior Director of Global Customer Operation and Localization at WhatsApp since 2018. She has a remarkable work experience with PayPal, where she played various roles such as Director, Consumer, Business & Credit Products Risk to name a few.
Months ago, the company tried to make things right by trying to educate people on how to identify misleading information by doing ad campaigns in the newspaper and through the radio. WhatsApp even introduced the features of limited forwarding of messages, which was only done in India.
Even though the company made enough changes in features and ad campaigns to educate people, it all may seem to have gone in vain.